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Troubleshoot account and settings problems

Verification still appears after you verified the email​

  1. Return to Proset.
  2. Select I've Verified My Email.
  3. Wait for the account status to refresh.
  4. If the screen remains, sign out and sign in again.

Proset requires a password change​

Use the current password once, enter the new password you want to keep, and finish the update before opening other app areas. If the current password does not work, contact support or the administrator who reset it.

A settings area is missing​

  • AI settings: customize a conversion type under Settings → AI Configuration.
  • Cloud Sync and Drive Backups: Settings → Integrations.
  • Language and text size: Settings → Preferences.
  • Subscription and account deletion: Settings → Account.

Some controls depend on the account, plan, platform, or phased availability. If a documented area is still missing, include those details when contacting support.